Frequently asked questions
Last updated
Booking a seat
Do I need an account to browse cafés?
No. You can browse cafés, prices and availability without an account. You need one to reserve a seat.
How long is my seat held while I pay?
The café page tells you; the default is 10 minutes. If you don’t pay in time the seat is released for others.
Can two people book the same seat?
No. The booking system refuses overlapping bookings for a seat, even when two people try at the same moment.
What is the café credit?
Part of many passes comes back as credit towards food and drinks at that café. The amount is shown before you pay.
How do I check in?
Show the QR code or booking code from your confirmation or My bookings page at the counter. Check-in opens 15 minutes before your start time.
Can I cancel?
Yes, from My bookings. Before the café’s free-cancellation cut-off you are refunded in full; after it, the booking is not refundable. The details are in the refund policy.
Running a café
Do I need to join the marketplace?
No. You can take bookings through your own link only, and those carry no marketplace commission.
Do I need a floor plan?
No. Setup lays your seats out in a grid automatically, and you can arrange them exactly in the designer whenever you like.
What does it cost?
List prices are on the For café owners page, in US dollars. Subscription billing is not switched on in this demo.
Can I protect my regular customers?
You choose which seats and hours are bookable and can take a seat out of booking at any time. More controls for peak hours are planned.
Is CafeWorko available in my country?
We open countries one at a time once payments, tax and legal requirements are ready. When you set up, you will only see countries that are open.