Cancellation and refund policy

If you cancel

• Each café sets a free-cancellation window (for example, until 2 hours before your session starts). It is shown on the café page before you book.
• Cancel before the cut-off: your payment is refunded in full, in the currency you paid.
• Cancel after the cut-off: the booking is cancelled and the seat is released, but it is not refundable.
• You can cancel from My bookings. You see the outcome (refunded or not refundable) straight away.

If the café cancels

If a café cancels your confirmed booking, you are always refunded in full, whatever the time.

Payment problems

• Payment fails: the seat is released and you are not charged for the booking.
• You don’t pay in time: the hold on your seat expires and the seat becomes available to others.
• Payment arrives after your hold expired: if the seat is still free, your booking is confirmed. If someone else has already booked it, you are refunded in full automatically. We never sell the same seat twice.
• The amount paid doesn’t match the booking: the booking is not confirmed and the payment is flagged for manual review and refund.

No-shows

A café can mark a booking as a no-show after a grace period it sets. A no-show is not refundable.

When refunds reach you

We record the refund immediately. How long it takes to appear on your statement depends on your payment provider and bank, and is outside our control.

What is not covered yet

• Partial refunds, rescheduling and session extensions are not available yet.
• A remedy when a promised amenity (for example Wi-Fi or power) is not available is planned but not yet defined. Contact the café or us through the contact page and we will look at it case by case.
• Local consumer-law cancellation rights may give you more than this policy in some countries. Where they do, those rights apply.